Emma is an accomplished Head of Operations with over 15 years of experience in dynamic, fast-growing organisations. Her background spans retail, product development, supply chain management, operations, and e-commerce, where she has consistently delivered strategic and operational value.
At the heart of her work is a deep expertise in data analysis. Emma is passionate about turning complex datasets into actionable insights that support business success. With a strong foundation in both qualitative research and advanced analytical techniques, she has built a reputation for enhancing operational efficiency and driving growth through data-informed decisions.
Her skill set includes data visualisation and predictive analytics, enabling her to identify emerging trends and provide tailored, strategic recommendations across a range of industries. Emma regularly works with cross-functional teams to optimise processes, streamline operations, and champion data-driven decision-making.
Emma studied at the University of the Arts London and maintained a close relationship with the institution for several years, mentoring students and offering work placements to support their transition into the workplace.
Now based in Chester with her young family, Emma continues to apply her expertise through a range of consultancy projects. She has supported a diverse portfolio of clients—such as Storyhouse Chester, the National Museum of the Royal Navy, and Scottish and Southern Electricity—on initiatives including business plans, economic forecasts, business cases, footfall modelling, and complex data analysis.